How do I claim a BNPL order?

To claim a BNPL order as a lender, there are two things to note

• You must have the cost of the item in your wallet

• You must pay the full cost of the item upfront to the merchant

• You will receive the first instalment of the item when the merchant is settled.

From the pool of BNPL requests

•  Select the order, 

• Click on the claim request and go through the profile.

• You can then select the claim request button to claim the request and serve the customer. You'll get a notice on the fact that you would be financing the full cost of the item the customer wants, as well as the 30mins timeframe you are expected to serve this customer.

• Select proceed to claim request.

• The 30-minute countdown begins, where you are required to send the customer an offer within 30 minutes by clicking on the "payment collection options" button

•  Select "Collect via direct debit" from the options

• On the modal, you can set the interest charge and the date to charge. The loan amount and tenor is already preset.

• Click send for customer’s approval to send the offer to the customer.

• The customer receives an mail with the breakdown of the loan offer. If the customer accepts, the loan is disbursed, and the merchant is paid.

• Navigate to the customer’s payment page to track if the customer accepts the offer.

• When the customer accepts, the the response changes to approve, and the mandate becomes active.

• And automatically, the full cost of the item is deducted from the lender's balance to settle the merchant, after which, after confirmation of receiving the funds, the merchant ships the item to the consumer.

• Also, the 30% first instalment payment made by the customer when submitting the BNPL request is credited to the lender. Which means the lender is simply collecting back 70% from the customer

To sign up, visit https://app.askvida.ai/signup.