How do I charge a customer’s account for loan repayment?

To charge a customer’s account for loan repayment, a valid direct debit mandate must first be set up on the customer’s bank account. Once the mandate is in place and the loan repayment becomes due, the system automatically initiates a debit from the customer’s account.

Steps on how to charge a customer’s account for loan repayment

STEP 1:  Click on  Loan Request

STEP 2:  Select claimed request

Step 3: A mandate is set to debit the customer’s account

STEP 4: Click on  payment collection options

• Collect payment via Direct Debit

• Collect payment via Remita Pay Roll

• Collect payment via Payment Link

STEP 5: Once the lender chooses a payment link there is a drop down which allows the user to send an email to the customer regarding the loan offer. Once the consumer accepts the offer the loan is disbursed to the consumer 

To get started, click on https://app.askvida.ai/signup